Terms of Service

Effective date: October 15, 2026

These terms apply when you request or book a service from Brahim Baruqui, doing business as North Shore Mobile Detailing (“North Shore Mobile Detailing”, “we”) through this website, by phone, by text or in person. By booking, you agree to them.

Bookings

• A request becomes an appointment once we confirm it by text or email. Some requests are reviewed first (for example, special conditions, extras priced from photos, or areas outside West Vancouver and North Vancouver); we hold your time meanwhile and may decline a request we cannot do.
• Please give accurate details about your vehicle, its condition, the address and access to water and power. If the details are wrong, we may adjust the price (with your approval) or reschedule.
• Santiago, our virtual assistant, is an AI. It can answer questions and take booking requests, but prices and appointments are only final once we confirm them. Voice chats with it are recorded and transcribed, as explained in our Privacy Policy.

Prices and payment

• Prices on this site are estimates before tax and depend on vehicle size, condition and extras. Items marked “starting at” are confirmed from your photos before the appointment, and we never charge more without your approval.
• The minimum job is $159.
• Payment is due when the job is finished, unless we ask you to prepay when we confirm your appointment. We confirm the accepted payment methods with you before the appointment. Prices are before applicable taxes.

Your vehicle and the service

• We work at your address. You need to give us access to the vehicle, a place to park next to it, and an outdoor tap and power outlet unless we agree otherwise.
• Please remove personal items and valuables before we arrive. We are not responsible for items left in the vehicle.
• Results depend on the vehicle’s condition. We do our best, but we do not guarantee the removal of every stain, odour or mark, and pre-existing damage (such as scratches, worn or loose trim, or failing paint) may become more visible after cleaning.
• For our safety, we may refuse or stop a job in unsafe conditions, including mould, biohazards (such as vomit, urine, feces or blood), sharps, infestations or severe weather.
• Not offered: paint correction, polishing, scratch removal, ceramic coating and engine bay cleaning.

Satisfaction and damage

If you are not happy with the result, tell us within 48 hours and we will make it right where we reasonably can. If you believe we damaged your vehicle, tell us before we leave or as soon as you notice, with photos. To the extent the law allows, our liability is limited to the amount you paid for the service.

Changes and cancellations

See our Cancellation Policy.

Reviews and photos

We may ask you for a review after the service. We will only publish before-and-after photos of your vehicle with your permission, and never with your licence plate or personal details visible.

General

These terms are governed by the laws of British Columbia and of Canada that apply there. We may update them; the version on this page at the time you book applies to your booking. Questions: bbrahimbaruqui@gmail.com or 236 788 7454.