Cancellation Policy

Effective date: October 15, 2026

Changing or cancelling your appointment

Plans change. To reschedule or cancel, reply to your confirmation email, or call or text 236 788 7454, at least 24 hours before your appointment. There is no charge when you give at least 24 hours’ notice.

Our virtual assistant can take your message, but it cannot change or cancel a confirmed appointment by itself: the owner confirms every change with you.

Late cancellations and missed appointments

We do not charge for late cancellations or missed appointments, but please let us know as early as you can so we can offer the time to someone else.

Prepayments

For some appointments we may ask you to pay in advance. If you cancel, or we cancel and you do not want a new time, we refund your prepayment in full.

If we need to reschedule

• Weather: exterior work may be rescheduled in heavy rain, at no cost to you.
• Access or conditions: if there is no safe place to work, or the vehicle’s condition is very different from what was described, we may reschedule or adjust the price with your approval.
• If we have to cancel for any other reason, we will tell you as soon as possible and offer a new time.