Privacy Policy

Effective date: October 15, 2026

This policy explains how Brahim Baruqui, doing business as North Shore Mobile Detailing (“North Shore Mobile Detailing”, “we”) collects, uses and shares personal information when you visit this website, book a service, or call, text or talk to us. We follow British Columbia’s Personal Information Protection Act (PIPA).

Important: voice chats with our assistant are recorded

The voice chat on this website is answered by Santiago, an AI virtual assistant. Calls and text messages to our phone number are answered by the owner, not by Santiago, and are not recorded. When you talk with Santiago:

• The voice chat on this website uses your microphone only after you start it. ElevenLabs records and transcribes the conversation, and we keep the recording, the transcript and a summary.
• We create a short summary of each conversation and may forward the transcript to the owner by email so we can follow up on your request.

If you do not want to talk to an AI assistant or be recorded, please call us at 236 788 7454 or email us at bbrahimbaruqui@gmail.com instead, or ask Santiago to have the owner contact you.

What we collect

• Contact details: your name, phone number and email address.
• Booking details: the service address, area, parking, water and power access, your vehicle (type, make, model and year), its condition, the package and extras you choose, your preferred time and any notes.
• Photos of your vehicle that you upload or text us.
• Conversations: transcripts and summaries of voice chats with our assistant, as described above.
• Technical data: your IP address, used briefly to block spam and abuse. We do not use advertising or analytics cookies.

How we use it

• To answer your questions, give you a price and book, confirm, remind you of, change or cancel your appointment.
• To check that the job is suitable and price it correctly (for example, from your photos).
• To contact you about your booking by phone, text, email or WhatsApp, and, after the service, to thank you and ask for a review.
• To keep business records, improve our service and protect against fraud and abuse.

We do not sell your personal information or use it for advertising.

Who we share it with

We share your information only with the service providers that run our business, and only for the purposes above:

• Supabase: stores booking requests, photos and conversation transcripts.
• Vercel: hosts this website and runs it.
• ElevenLabs: runs the voice chat on this website, including recording and transcribing it.
• Anthropic: provides the AI model that Santiago uses to understand and answer you.
• Google: Google Calendar holds our appointment schedule; Google Maps shows our public reviews on this site.
• Resend: sends our emails (confirmations, reminders and receipts of your request).
• Make and WhatsApp (Meta): send booking notifications and reminders by WhatsApp.

Some of these providers store or process information outside Canada, mainly in the United States, where it may be accessible to authorities under local law. We may also disclose information when the law requires it.

How long we keep it

We keep booking records, photos, and conversation recordings and transcripts for two years after your last appointment, unless the law requires us to keep them longer. After that we delete them.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent and ask us to delete it, subject to legal limits. To make a request, contact bbrahimbaruqui@gmail.com or 236 788 7454. If you are not satisfied with our answer, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Security

Only the owner can access your information in our systems, and our providers protect it with their own security measures. No system is perfectly secure, but we take reasonable steps to protect it.

Changes

We may update this policy. The effective date at the top shows when it last changed.